We have a 7 day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at firstname.lastname@example.org. If your exchange is accepted, we’ll send you a shipping label with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to exchange the item you have, and once the exchange is accepted, we will calculate the cost differences of the item which you have chosen and proceed for a transaction and postage. Please remember the item can take some time to process.
All items are non refundable, We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, we will get in touch with you and calculate the cost differences of the item you have chosen. Please remember it can take some time for your bank or credit card company to process and post the item too.