Returns & Exchanges
How to make an exchange?
Exchanging our products is always easy by following the steps below:-
Step 1: START AN EXCHANGE
If you realize the item you’ve chosen is not suitable for you, please contact us
Step 2: EXCHANGE APPROVAL
Please make sure the item is unworn or unused, with tags and in its original packaging. You‘ll also need the receipt or proof of purchase. Once your item is approved for an exchange, you may find a return label attached with the package we‘ve sent to you earlier on.
Step 3: PRINT, PACK & SHIP
Once your item is authorized, you’ll receive step-by-step instructions and you will find a return shipping label along with the package send earlier on.
Securely pack the item(s) in its original packaging, if possible.
Drop off your package at your local DHL location as soon as possible to ensure your return shipment arrives at our warehouse no later than 7 calendar days from your original ship date.
Step 4: INSPECTION
Exchange item(s) are inspected closely before exchanging t our inventory for quality control purposes. During this time, the exchange is considered in process.
Exchange that do not meet our exchange policy may be returned to you at the sole discretion of Bulletfilms.shop. Please refer to our policy at bulletfilms.asia
Step 5: EXCHANGE IN PROGRESS
Once your exchange item(s) is received and accepted we will calculate the cost differences for the item(s) which you wish to exchange for another item(s). Kindly note that it may take up to 14 business day for your account due to the various processing times between payment providers.